DEPOSIT & PAYMENT POLICY
When placing an order for wedding cakes we require a £100 booking fee, this is a non-refundable fee to secure the date you require. Final payment for wedding cakes are due no later than ONE MONTH before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit lost.
For celebration cakes a minimum deposit of £25 is required (unless otherwise agreed). All deposits are non-refundable. For celebrations cakes final payment will be due ONE WEEK before the delivery / collection date, unless otherwise agreed.
Deposits and full payment can be made via bank transfer or cash.
FOOD ALLERGY DISCLAIMER
We do not have an allergy free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. We reserve the right to decline any orders for clients with serious food allergies and will not assume any liability for adverse reactions to our products.
The following ingredients are used in our kitchen:
• Milk and other dairy products
• Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut
• Wheat and gluten
We offer free delivey to Plumpton with no minimum order, we also offer free local delivery with a minimum order of £20. Collection is available upon request and at an agreed time. All wedding cakes will be delivered and set up at the venue, this charge will be included in the cost of your cake. Celebration cakes of three tiers or more will be delivered and set up at a charge agreed at the time of booking.
COLLECTING AND TRAVELLING WITH YOUR CAKE
Do not place the cake on a seat in the car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car. Extra care should be taken when driving as cakes are delicate. We cannot take any responsibility for damage to cakes when collected and transported by our customers.
All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.
All our products are made by hand in our home kitchen and there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.
We do photograph all our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Cancellation by the customer: If the order is cancelled, your deposit is non-refundable and non-transferable, payment is required for any and all expenses already incurred on behalf of the finished product.
For weddings if you cancel within 6 months of the date 50% of the full payment will be invoiced, cancellation within 3 months of the date 75% of the full payment will be invoiced. This is to cover monies lost as we will have turned away other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your wedding cake within 1 month of your event full payment will be retained.
For celebration cakes if you cancel within 4 weeks of your event 50% of the full payment will be invoiced. If you cancel within 7 days of your event full payment will be invoiced.
All cakes require a signature on delivery / collection, this indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. We always take photographs of the cakes prior to delivery / collection.
In the event of a complaint, cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
Please note icing may crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
The customer will be asked to sign a sheet that will state the following:
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by The Crafty Cke Lady for any subsequent damage once the cake has been handed over to the customer or venue. The Crafty Cake Lady will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.
To stop any unauthorised access or disclosure of your information, appropriate electronic, physical and managerial procedures have been implemented to protect the information we gather online and ensure its security.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate:
The Crafty Cake lady collects and uses Users personal information for the following purposes:
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, the User may contact us via our contact page.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
By using this Site, you signify your acceptance of this policy and our Terms and Conditions. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE OUR SITE. YOUR CONTINUED USE OF THE SITE FOLLOWING THE POSTING OF CHANGES TO THIS POLICY WILL BE DEEMED YOUR ACCEPTANCE OF THOSE CHANGES.
Updated on: January 06, 2021.